| Phones
and Beepers |
|
• Phone repair or problems
• Beeper not working
• Not getting pages
• Damaged beeper
|
Send e-mail request to pathITS@yale.edu |
|
|
• New service
• Cancel
• Change features
• Change number
|
1. Send e-mail request to pathITS@yale.edu
2. Approval by a PI or supervisor must be received along with charging
instructions
|
| E-mail
/ PPP Accounts |
• New service
• Cancel service |
1. Send e-mail request to pathITS@yale.edu
2. Approval by a PI or supervisor must be received along with charging
instructions and person’s SSN
|
|
|
• Password problems
|
Call Help Desk at 5-3691
|
| Purchasing |
• Requests for computers,
software, or equipment
|
1. Send e-mail request to pathITS@yale.edu
2. Approval by a PI or supervisor must be received along with charging
instructions
|
|
• Requests for supplies:
CDs, zip disks, paper, etc. |
ITS does not order supplies. Order supplies
from:
Corporate Express, Yale E-portal, MacWarehouse, etc. |
|
| • Check on an order |
Send e-mail request to pathITS@yale.edu |
|
| • Request for a quote |
1. Check E-portal
2. Send e-mail request to pathITS@yale.edu
|
|
| • Information |
1. Do a Web search
2. Send e-mail request to pathITS@yale.edu
|
|
Networking
|
• New connection
|
1. Send e-mail request to pathITS@yale.edu
2. Approval by a PI or supervisor must be received along with charging
instructions
|
|
• Problem connecting
- Can’t log onto server
- Netscape not responding
- No mail response
- No printers in chooser |
1. Check cables
2. Check AppleTalk settings
3. Restart
4. Call Help Desk at 5-3691
|
|
| • Printers |
1. Turn printer off, Restart computer, turn printer back on
2. Trash printer icon, and reset from chooser
3. Try printing to a different printer
4. Call Help Desk at 5-3691
|
|
| • Server Log-in requests or problems |
Send e-mail request to pathITS@yale.edu
|
| Information
Systems CoPATH Access |
• Log-in problems
• Password problems
• Fax Server
• Printing
• SNOMED coder
• Other CIS questions |
Call Aggie Daley at 7-5339 |
|
| • Other ITS questions |
Call Help Desk at 5-3691
|
| Troubleshooting
Common Problems — What You Can Do |
| • Printer problems and jams |
1. Is printer connected?
2. Turn off and on again
3. Check paper drawer
4. Is paper cleared from rollers?
|
|
| • Printer margins are off |
Reset Printer Set-up: Go to Chooser >
select Printer > Set-up > select Printer Description for that
printer |
|
| • Printer can’t print PDF files |
1. In Print dialogue box, go to Acrobat specifics
2. Turn off print method “PostScript”
3. Check “Print as Picture”
4. Print
|
|
| • Printer Service Request |
1. Send e-mail request to pathITS@yale.edu
2. Approval by a PI or supervisor must be received along with charging
instructions
|
|
| • Keyboard or mouse not working |
1. Unplug, and plug back in again.
2. Check connection, clean, try a different mouse pad or swap cables.
(ITS does not provide mouse pads or special cables)
|
|
| • MS Word – printing envelopes |
Go to: Labels and Envelopes > Options
> Direction > Change Print Direction |
|
| • PowerPoint – printing in B&W |
Go to: Print > in dialog box, pull down
menu (general) > go to Microsoft Power Point > uncheck Print
in Black and White |
|
| • iMac screen out of shape |
1. Zap PRAM: on Restart, hold down the Command, Option, P, and
R keys all at once (you will hear a restart and a “bong”;
do this 4 times).
2. This resets defaults, so check time and network preferences
|
|
| • Generic Icons (icons have lost their
custom appearance), or general weirdness |
Rebuild desktop: Hit restart – wait until it just starts the
start-up routine, and hold down Command, Shift, and Option keys
until message appears that you are rebuilding the desktop.
|
| |
|
After
Hours Emergencies Only:
|
|
|
Sophia — 370-4905
— Network, servers, hardware
Brian — 370-2778
— Software, hardware
Emma — 370-4272
— Desktop Support expert
Aggie — 370-1780
— CoPATH; Manager, Clinical Information Systems
János —
370-4041 — Manager, Infrastructure: hardware, network, servers
Katie — 370-1374
— Manager, User Support: software, hardware
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