Yale Pathology ITS Services

Phones and Beepers

E-mail / PPP Accounts
Purchasing
Networking
Information Systems CoPATH Access
Troubleshooting Common Problems
Emergency After Hours Contacts

Phones and Beepers
• Phone repair or problems • Beeper not working • Not getting pages • Damaged beeper	Send e-mail request to pathITS@yale.edu

• New service • Cancel • Change features • Change number	1. Send e-mail request to pathITS@yale.edu 2. Approval by a PI or supervisor must be received along with charging instructions
E-mail / PPP Accounts
• New service • Cancel service	1. Send e-mail request to pathITS@yale.edu 2. Approval by a PI or supervisor must be received along with charging instructions and person’s SSN

• Password problems	Call Help Desk at 5-3691
Purchasing
• Requests for computers, software, or equipment	1. Send e-mail request to pathITS@yale.edu 2. Approval by a PI or supervisor must be received along with charging instructions

• Requests for supplies: CDs, zip disks, paper, etc.	ITS does not order supplies. Order supplies from: Corporate Express, Yale E-portal, MacWarehouse, etc.

• Check on an order	Send e-mail request to pathITS@yale.edu

• Request for a quote	1. Check E-portal 2. Send e-mail request to pathITS@yale.edu

• Information	1. Do a Web search 2. Send e-mail request to pathITS@yale.edu
Networking
• New connection	1. Send e-mail request to pathITS@yale.edu 2. Approval by a PI or supervisor must be received along with charging instructions

• Problem connecting - Can’t log onto server - Netscape not responding - No mail response - No printers in chooser	1. Check cables 2. Check AppleTalk settings 3. Restart 4. Call Help Desk at 5-3691

• Printers	1. Turn printer off, Restart computer, turn printer back on 2. Trash printer icon, and reset from chooser 3. Try printing to a different printer 4. Call Help Desk at 5-3691

• Server Log-in requests or problems	Send e-mail request to pathITS@yale.edu
Information Systems CoPATH Access
• Log-in problems • Password problems • Fax Server • Printing • SNOMED coder • Other CIS questions	Call Aggie Daley at 7-5339

• Other ITS questions	Call Help Desk at 5-3691
Troubleshooting Common Problems — What You Can Do
• Printer problems and jams	1. Is printer connected? 2. Turn off and on again 3. Check paper drawer 4. Is paper cleared from rollers?

• Printer margins are off	Reset Printer Set-up: Go to Chooser > select Printer > Set-up > select Printer Description for that printer

• Printer can’t print PDF files	1. In Print dialogue box, go to Acrobat specifics 2. Turn off print method “PostScript” 3. Check “Print as Picture” 4. Print

• Printer Service Request	1. Send e-mail request to pathITS@yale.edu 2. Approval by a PI or supervisor must be received along with charging instructions

• Keyboard or mouse not working	1. Unplug, and plug back in again. 2. Check connection, clean, try a different mouse pad or swap cables. (ITS does not provide mouse pads or special cables)

• MS Word – printing envelopes	Go to: Labels and Envelopes > Options > Direction > Change Print Direction

• PowerPoint – printing in B&W	Go to: Print > in dialog box, pull down menu (general) > go to Microsoft Power Point > uncheck Print in Black and White

• iMac screen out of shape	1. Zap PRAM: on Restart, hold down the Command, Option, P, and R keys all at once (you will hear a restart and a “bong”; do this 4 times). 2. This resets defaults, so check time and network preferences

• Generic Icons (icons have lost their custom appearance), or general weirdness	Rebuild desktop: Hit restart – wait until it just starts the start-up routine, and hold down Command, Shift, and Option keys until message appears that you are rebuilding the desktop.

After Hours Emergencies Only:

Aggie — 370-1780 — CoPATH; Manager, Clinical Information Systems János — 370-4041 — Manager, Infrastructure: hardware, network, servers