Phones and Pagers
- Phone repair or problems
- Pagers not working
- Not getting pages
- Damaged beeper
- Send e-mail request to pathITS@yale.edu with the pager number, pager problem description and name of paper owner.
- New service
- Cancel sevice
- Change features
- Change number
- 1. Send e-mail request to pathITS@yale.edu
2. Approval by a PI or supervisor must be received along with charging instructions
Email Accounts
- New service
- Cancel service
- 1. Send e-mail request to pathITS@yale.edu
2. Approval by a PI or supervisor must be received along with the person's NetID
Ricoh or Canon multifunction printers
- Service requests or problems
- Call Ricoh (IKON) for service and/or supplies – the telephone number is on the front of the machine
- New service
- see purchasing below
Purchasing
- Requests for computers, software, or equipment.
*ALL COMPUTERS AND PRINTERS MUST BE PURCAHSED BY ITS * - 1. Send e-mail request to pathITS@yale.edu
2. Approval by a PI or supervisor must be received along with charging instructions
- Requests for supplies: CDs, USB keys, paper, printer toner etc.
- ITS does not order supplies. Order supplies from: GovConnection, Office Max, Other World Computing, etc.
- Check on an order
- Send e-mail request to pathITS@yale.edu
- Request for a quote
- 1. Check E-portal
or Sciquest
2. Send e-mail request to pathITS@yale.edu
- Information
- 1. Do a Web search
2. Send e-mail request to pathITS@yale.edu
Networking
- New connection
- 1. Send e-mail request to pathITS@yale.edu
2. Approval by a PI and the Pathology Business Office
-
Problem connecting
- Can’t log onto server
- Safari/Firefox not responding
- No mail response
- Can’t print - 1. Check cables
2. Check TCP/IP settings
3. Restart
4. Call Help Desk at 203-785-3691 (5-3691)
- Printers
- 1. Turn printer off, Restart computer, turn printer back on
2. Delete printer and setup again
3. Try printing to a different printer
4. Call Help Desk at 203-785-3691 (5-3691)
- Server Log-in requests or problems
- Send e-mail request to pathITS@yale.edu
Clinical Information Systems Access:CoPath, HAT, FSLink
- Log-in problems Password problems
- Fax Server
- Printing
- SNOMED coder
- Call Brian Daley at 203-737-5339 (7-5339)
- Other CIS questions
- Call Help Desk at 203-785-3691 (5-3691)
YNHH Information Systems Access (SCM, Logician, ChartView)
- Log-in problems
- Password problems
- Call YNHH Help Desk at 203-688-4357
Troubleshooting Common Problems
- Printer problems and jams
- 1. Is printer connected?
2. Turn off and on again
3. Check paper drawer
4. Is paper cleared from rollers?
- Printer margins are off
- Reset Printer Set-up:
Go to Chooser > select Printer > Set-up > select Printer Description for that printer
- Printer can’t print PDF files
- 1. In Print dialogue box, go to Acrobat specifics
2. Turn off print method "PostScript"
3. Check "Print as Picture"
4. Print
- Printer Service Request
- 1. Send e-mail request to pathITS@yale.edu
with a description of the problem.
2. Approval by a PI or supervisor must be received along with charging instructions and Unit ID of the printer
- Keyboard or mouse not working
- 1. Unplug, and plug back in again.
2. Check connection, clean, try a different mouse pad or swap cables. (ITS does not provide mouse pads or special cables)
- MS Word – printing envelopes
- Go to: Labels and Envelopes > Options > Direction > Change Print Direction
- PowerPoint – printing in B&W
- Go to: Print > in dialog box, pull down menu (general) > go to Microsoft Power Point > uncheck Print in Black and White
- iMac screen out of shape
- 1. Zap PRAM: on Restart, hold down the Command, Option, P, and R keys all at once (you will hear a restart and a "bong"; do this 4 times).
2. This resets defaults, so check time and network preferences
- Generic Icons (icons have lost their custom appearance), or general weirdness
- Rebuild desktop: Hit restart – wait until it just starts the start-up routine, and hold down Command, Shift, and Option keys until message appears that you are rebuilding the desktop.